Skip to Content

Returns, Refunds, Cancellations & Exchanges Policy

At Inaiha, we value your trust and strive to provide you with the best quality handmade products and a smooth shopping experience. If you are not completely satisfied with your purchase, our flexible return and refund policy ensures your concerns are addressed with care.

What We Will Do Together

Step 1: Raise a return/replacement request within 2 days from the date of delivery if you have received an incorrect or expired product.

  • Please raise a request via email at inaiha03162gmail.com with your order details and contact information.
  • In case of a damaged or missing product, raise a request same day of delivery.

Step 2: Our team will review your return request within 2 working days.

Step 3: If your return request is approved, we will arrange a reverse pickup by our courier partner.

Step 4: If reverse pickup is unavailable in your area, you may need to self-ship the product via a reliable courier. Courier charges will be reimbursed to you via UPI, PayTM, or Inaiha Wallet.

Step 5: Once we receive the returned product, our team will verify it against your claim and initiate a replacement or refund, subject to stock availability.

Under What Conditions Can I Return or Replace My Product?

  • Wrong product delivered
  • Expired product received
  • Damaged product received (physical damage, tampered packaging)
  • Incomplete order (missing products)

Under What Conditions Will Return/Replacement Requests Not Be Accepted?

  • Opened, used, or altered products
  • Missing original packaging (cartons, labels, etc.)
  • Return/replacement request raised after 2 days from delivery
  • Damaged/missing product reported after 1 days from delivery

How Are Returns Processed?

Once a return request is approved, our courier partner will pick up the item within 5–7 business days. The product will be inspected by our quality team, and a refund or replacement will be initiated accordingly.

Can I Cancel My Order?

Orders cannot be canceled once placed, as we begin preparing your products fresh immediately after receiving your order. Since our products are preservative-free and handcrafted in small batches, cancellation would lead to unnecessary wastage.

Refund Policy

How Will I Receive My Refund for Returned Product?

  • Prepaid Orders: Refunds will be credited to the original payment method (bank account, card, or UPI) within 7 business days.